Bumble was not only draining my bank account in return for NO service or product, they are putting my life at risk
Bad experiences. Was stood up countless times, men were just wanting casual sex, they lied, they put photos on their profiles the at were many years and pounds ago (I’m talking 10, 15, 20 years ago and the men in person were 10, 15, 20, 30 pounds heavier). Pretty bad for a company that promotes itself as women friendly. One day last week I decided to install the app on my phone and made the very deliberate decision to only opt for one day subscription just to see if things looked like they had improved. They hadn’t. Quite a number of the profiles were of men from my previous bad decision to use Bumble. Again, photos on a number of profiles were ‘old’.
Bumble should make this very clear, in big print at top or near top of home screen
That night I uninstalled the app, and cursing myself for thinking for a moment that things might be better. Silly me. BUT Bumble kept taking $4.99 out of my account every day for 5 days until in desperation I rang my bank and cancelled the card I attached to account. I tried, in vain, for three days to find a contact number so I could talk to someone at Bumble. Guess what? No number to call when there is a problem. I tried emailing and explaining my dilemma and I kept getting responses from a Freddie in customer service that uninstalling the app won’t cancel subscription and to read Ts &Cs as it tells you how to cancel.
This is not made clear on the small screen of a phone. I kept responding to Freddie that because I had uninstalled app I had no way of canceling subscription. I got onto app again and again it was unclear as to how to cancel. It was obvious I wanted to cancel but Bumble kept draining my account every day. $4.99 a day may not sound like much (it is when you don’t have app on your phone and you are not using the service) BUT, I am a single mother of a child with special needs. I am a relief teacher and due to covid and three surgeries on my esophagus at the end of last year. I have not earned income since beginning of November last year.
Here in Australia we have Christmas and Summer break from last week of December until beginning Feb. I think I’m down to last maybe $700 in both my bank accounts and here in Canberra whether schools go back when scheduled has not yet been decided. I have a mortgage to pay, medical bills, the list goes on. That is why my intention was only ever to check Bumble out for ONE DAY. In extreme distress I cancelled the card I had used which is costing me $15. Adding that to the nearly $20 Bumble has drowned out of my account I am now only buying groceries only absolutely needed, cancelling medical appointments, putting my life at risk and am absolutely disgusted at Bumble’s business model.
Oh, apart from issues with my esophagus, I have a rare condition called fibromuscular dysplasia (FMD), a disease of the arteries which in my case has manifested itself as multiple aneurysms throughout my body. Some have been treated and some not. Most concerning is the two untreated aneurysms in my brain. The American Stroke Association states that, “Experiencing strong emotions such as being upset or angry will raise blood pressure and increase risk of cerebral over at the website aneurysms rupturing”. My daughter’s special needs and my FMD are why I cannot work fulltime. Being a secondary relief (substitute) teacher is bad enough considering my FMD. Please, please any vulnerable single people out there, don’t touch Bumble with a ten foot pole. As to Bumble promoting themselves as being women friendly, I don’t think so.
This is not made clear on the small screen of a phone. I kept responding to Freddie that because I had uninstalled app I had no way of canceling subscription. I got onto app again and again it was unclear as to how to cancel. It was obvious I wanted to cancel but Bumble kept draining my account every day. $4.99 a day may not sound like much (it is when you don’t have app on your phone and you are not using the service) BUT, I am a single mother of a child with special needs. I am a relief teacher and due to covid and three surgeries on my esophagus at the end of last year. I have not earned income since beginning of November last year.
Sneaky and money-grabbing company with very poor customer service. They continued to charge me after cancelling my subscription and despite many emails, they have not and will not refund me. There is plenty of honest competition out there!